Why work for us

Contracted Hours: 20 hours per week (any 3/4 days in 7, including evening and weekend working on a rota basis)

Contract: Permanent

Hourly rate: £12.51 per hour

Closing date: 17 December 2024

Awarded Hotel of the Year 2023 and 2024 at the Midlands Food, Drink & Hospitality Awards, this is an exciting time to join our team as we continue to build on our success and move closer to our vision of being a world leading hospitality destination.

We currently have a great opportunity for a part-time Receptionist to join our team and to support in creating a memorable and welcoming reception experience for all our guests.

You will be responsible for providing a smooth check-in and check-out service, processing payments and liaising with all departments to satisfy guest requirements and to go above and beyond to make their stay with us special.

Key duties of the role include:

• Being the first point of contact on Reception.
• Operating the switchboards and taking accurate telephone messages for guests and staff.
• Arranging early morning calls as necessary.
• Making additional charges to guest and conference accounts, using the Hotel software system.
• Actively upselling rooms, dinners and additional services.
• Assisting with the allocation of bedrooms and special requests on bookings.
• Giving accurate information regarding bedroom availability and rates, upselling and upgrading whenever possible.
• Responding to guest feedback and actioning appropriately.

You should have previous experience in a reception role, ideally within the hospitality sector and preferably in a hotel. Excellent customer service skills and the enthusiasm and ability to put the guest at the heart of everything you do is of paramount importance. You should also have a high level of attention to detail and the ability to work well under pressure and on your own initiative.

Our Hotel is a fun and friendly environment in which you can make a real difference to the success of the team and the Hotel as a whole, as well as being a great place to develop your career through our training and development opportunities.

The Hotel reserves the right to close the vacancy before the specified closing date, should a suitable applicant be found.

Job Description

Please send your CV and covering letter to careers@edgbastonparkhotel.com

Contract: 12-month Fixed Term contract

Hours: 20 hours per week including weekend working on a rota basis

Hourly Rate: £12.69 per hour

Closing date: 17 December 2024

Voted Hotel of the Year 2023 and 2024 at the Midlands Food, Drink & Hospitality Awards, this is an exciting time to join our Hotel, as we continue on our five-year journey towards becoming a world-leading hospitality destination.

We have a great opportunity for an enthusiastic Night Porter to join our nights team for a fixed term period of 12 months to cover a maternity leave and to help deliver an exceptional guest experience.

Duties of this role include:

• Providing a high standard of service at Reception and throughout the Hotel during the night
• Utilising the Hotel’s IT systems for checking guests in and out, updating accounts with any additional charges, producing reports etc.
• Dealing positively, promptly and professionally with guest queries and feedback
• Operating the switchboards and taking accurate telephone messages for guests and staff and arranging any early morning calls on the system
• Taking over responsibility for the Reception from the evening receptionist and handing back to the morning receptionist
• Completing the night audit and any financial procedures during the shift
• Assisting with F&B duties, including the cleaning and setting up of conference rooms ready for the next day and service of the night menu
• Ensuring the welfare and safety of all guests staying at the Hotel whilst on shift, including ensuring that all fire and health and safety regulations are adhered to

You should have a background in hotels, conferences or a multi-site catering environment and ideally, previous experience of working as a Night Porter within the hospitality sector. What is key is your genuine enthusiasm and ability to provide exemplary customer service and to support the smooth running of the Reception and Hotel during your shift.

The Hotel reserves the right to close the vacancy before the specified closing date, should a suitable applicant be found.

Job Description

Please send your CV and covering letter to careers@edgbastonparkhotel.com

Contract: Permanent

Hours: 

• 40 hours per week (any 5 days in 7, including evening and weekend working on a rota basis)
• 20 hours per week (up to 4 days in 7, including evening and weekend working on a rota basis)

Hourly rate: £12.86 per hour

Closing date: 17 December 2024

Awarded Hotel of the Year 2023 and 2024 at the Midlands Food, Drink & Hospitality Awards, this is an exciting time to join our team, as we continue to build on our success and move closer to our vision of being a world leading hospitality destination.

We have a great opportunity for an experienced F&B Supervisor, or someone looking to take the next step in their hospitality career, to support our Hotel’s F&B operation and supervise F&B team members, ensuring that the highest standards of guest service are upheld.

Your duties will include:

• Supervising and co-ordinating across our F&B operation, in our restaurant, bars and conference and banqueting facilities, ensuring that the high standards expected by guests and the Hotel are upheld.
• Organising, briefing and preparing the team prior to shift.
• Greeting and serving our guests in a prompt, professional and friendly manner.
• Having expert knowledge of our food and drinks menus and Hotel facilities.
• Training, coaching and motivating the team to follow the Hotel’s high service standards, promoting communication between all teams to ensure an excellent guest experience.
• Assisting the F&B management team with upselling initiatives, thinking of new and creative ideas to motivate the team to sell in a discreet and professional manner.
• Handling minor queries or complaints in a professional, timely and courteous manner, escalating to management when necessary.
• Assisting in keeping operating costs to a minimum by efficient and responsible use of resources.
• Supporting F&B management with any needs as required and assisting with achieving financial targets.

You should have strong food and beverage service experience, ideally at supervisory level, although we will consider applicants who can demonstrate their ability and drive to move to the next level in their hospitality careers. You should also have excellent interpersonal skills, with the ability to communicate and engage effectively at all levels, be able to work on your own initiative, stay calm under pressure and have the ability and willingness to put the guest at the heart of everything you do.

The Hotel reserves the right to close the vacancy before the specified closing date, should a suitable applicant be found.

Job Description

Please send your CV and covering letter to careers@edgbastonparkhotel.com

Contract: Permanent

Hours: 40 hours per week, working any five days in seven. Usually early or late shifts, including weekend working on a regular basis.

Salary: £27,300.00

Closing date: 17 December 2024

Awarded Hotel of the Year 2023 and 2024 at the West Midlands Food, Drink & Hospitality Awards, this is an exciting time to join our team, as we continue to build on our success and move closer to our vision of being a world leading hospitality destination.

Working as part of the Duty Management team, you will be responsible for supporting the smooth running of the Hotel’s day-to-day operations, responding promptly and professionally to guest and visitor needs and dealing with any unforeseen situations that arise.

Key activities include:

• Welcoming and providing updates and information to our guests and visitors.
• Ensuring that the guest arrival and departure experience matches the Hotel’s desire to be world leading.
• Acting as the initial ‘on duty’ management point of contact.
• Conducting thorough handovers.
• Being present and visible in the Hotel lobby, ensuring you are easily identifiable to guests and visitors as the point of contact.
• Handling guest requests for information, putting them in contact with the appropriate people, as necessary.
• Supporting the Reception team where necessary.
• Supporting the Food & Beverage team where necessary.
• Carrying out regular walkabouts across all Hotel buildings, ensuring the comprehensive completion of the Duty Management checklist.
• Resolving any escalated guest complaints.

You should have duty management experience in a similar size hotel and possess excellent customer service skills. You will have knowledge and understanding of the health and safety requirements within a busy hotel and have the ability to deal effectively with sometimes challenging situations. You will also need to be flexible and adaptable with your working hours, in accordance with business needs.

The Hotel reserves the right to close the vacancy before the specified closing date, should a suitable applicant be found.

Job Description

Please send your CV and covering letter to careers@edgbastonparkhotel.com

Contracted hours: 40 hours per week (any 5 days in 7, including evening and weekend working on a rota basis)

Contract: 12-month Fixed Term Contract

Hourly rate: £12.86 per hour

Closing date: 17 December 2024

Awarded Hotel of the Year 2023 and 2024 at the Midlands Food, Drink & Hospitality Awards, this is an exciting time to join our team as we continue to build on our success and move closer to our vision of being a world leading hospitality destination.

We have a great opportunity for an experienced Conference & Banqueting (C&B) Supervisor, or someone looking to take the next step in their hospitality career, to support our C&B operations and supervise C&B members, ensuring that the highest standards of guest service are upheld.

Your duties will include:

• Supervising and co-ordinating the C&B operation, ensuring that high standards are upheld at all times and that agreed event specifications are met.
• Greeting and assisting guests in a prompt, professional and friendly manner.
• Ensure there is adequate staffing levels on each shift, highlighting any issues to the F&B management team where necessary.
• Organising, briefing and preparing the C&B team prior to shift.
• Working closely with the Kitchen team and wider F&B team to ensure the smooth running of conference and banqueting functions.
• Anticipate customer needs and communicate as necessary, so that the team can respond to create the perfect environment during each shift.
• Handling minor queries or complaints in a professional, timely and courteous manner, escalating to management when necessary.
• Training, coaching and motivating the team to follow the Hotel’s high service standards and promoting communication between all teams to ensure an excellent guest experience.

You should have strong operational C&B experience, ideally at supervisory level, although we will consider applicants who can demonstrate their ability and drive to move to the next level in their hospitality careers. You should also have excellent interpersonal skills, with the ability to communicate and engage effectively at all levels, be able to work on your own initiative, stay calm under pressure and have the ability and willingness to put the guest at the heart of everything you do.

The Hotel reserves the right to close the vacancy before the specified closing date, should a suitable applicant be found.

Job Description

Please send your CV and cover letter to careers@edgbastonparkhotel.com and specify the number of hours/contract you are interested in.

Contracted hours: 40 hours per week (any 5 days in 7, including weekend and evening working on a rota basis)

Contract: Permanent

Hourly rate: £12.86 per hour

Closing date: 17 December 2024

Awarded Hotel of the Year 2023 and 2024 at the Midlands Food, Drink & Hospitality Awards, this is an exciting time to join our team, as we continue to build on our success and move closer to our vision of being a world leading hospitality destination.

We have a great opportunity for an experienced Bar Supervisor, or someone looking to take the next step in their hospitality career, to support our Hotel Bar operations and supervise F&B team members, ensuring the highest standards of guest service are upheld.

Your duties will include:

• Supervising and co-ordinating the F&B operation in the Bar, ensuring the high standards, expected by guests and the Hotel, are upheld.
• Greeting and serving our Bar and Hotel guests in a prompt, professional and friendly manner.
• Carrying out cashing up, record keeping and shift management duties.
• Sharing your expert knowledge of our food and drinks menus and Hotel facilities.
• Supporting the F&B management with the development of the Bar offering.
• Organising, briefing and preparing the F&B team prior to shift.
• Assisting in cleaning duties and maintaining a safe environment
• Training, coaching and motivating the team to follow the Hotel’s high service standards, promoting communication between all teams to ensure an excellent guest experience.
• Assisting the F&B management team with upselling initiatives, thinking of new and creative ideas to motivate the team to sell in a discreet and professional manner.
• Support F&B management with any needs as required and assist with achieving financial targets.
• Assisting in keeping operating costs to a minimum by efficient and responsible use of resources.
• Acting as a role model for the behaviours and standards expected.

You should have strong operational bar experience, ideally at supervisory level, although we will consider applicants who can demonstrate their ability and drive to move to the next level in their hospitality careers. You should also have excellent interpersonal skills, with the ability to communicate and engage effectively at all levels, be able to work on your own initiative, stay calm under pressure and have the ability and willingness to put the guest at the heart of everything you do.

Job Description

Please send your CV and covering letter to careers@edgbastonparkhotel.com

The Hotel reserves the right to close the vacancy early, should a suitable applicant be found.

Hourly rate: £13.27

Hours: 40 hours per week (any 5 days in 7, including weekend and evening working on a rota basis)

Contract type: Permanent

Awarded Hotel of the Year 2023 and 2024 at the Midlands Food, Drink & Hospitality Awards, this is an exciting time to join our team, as we continue to build on our success and move closer to our vision of being a world leading hospitality destination.

We are currently looking for a talented Chef de Partie to join our ambitious and growing Kitchen team here at Edgbaston Park Hotel.

We are always looking for people with a passion for hospitality to work with us and over the coming months there will be plenty of scope for the successful candidate to express themselves through various menu developments and projects we have planned.

Your activities will include:

• Preparing and cooking a range of food (hot, cold and buffet), using fresh food and working in all areas of the kitchen, depending on the daily needs.
• Keeping aware of current food trends with regard to presentation and style and help with new menu ideas and menu design.
• Ensuring the kitchen is always left clean and tidy.
• Ensuring that all prepared food is correctly wrapped, labelled and stored.
• Working closely with Head Chef and other chefs to ensure that service runs smoothly.
• Ensuring that the required prep is done in a timely manner, keeping to budget and avoiding waste wherever possible.
• Ensuring that orders are placed at the correct time, in accordance with agreed stock levels and business needs.
• Carrying out stock takes as required.

You should have previous experience in a similar role, ideally within a hotel or conference and banqueting environment and, ideally, experience of working in a multi-site environment. Above all, you should have a passion for delivering quality food.

Job Description

Closing Date: 17 December 2024

Please send your CV and covering letter to careers@edgbastonparkhotel.com

The Hotel reserves the right to close the vacancy early, should a suitable applicant be found.

Salary: £33,000 per annum

Hours: 40 hours per week (any 5 days in 7, including late night, early morning and weekend working)

Contract Type: Permanent

Voted Hotel of the Year 2023 and 2024 at the Midlands Food, Drink & Hospitality Awards, this is an exciting time to join our team, as we continue on our five-year journey towards becoming a world-leading hospitality destination.

As Restaurant and Bar Manager, you will be responsible for the smooth running of the restaurant and bar functions and the delivery of excellent guest service. You will be responsible for the operational delivery of restaurant and bar, in line with the Hotel’s high standards and the expectations of the guests and for managing and developing a team of F&B staff.

Your main duties will involve:

• Overseeing the entire restaurant and bar operation in a multi-site environment to the standards expected by guests and in line with the Hotel’s 5-year plan.
• Coaching the F&B team to ensure exemplary hospitality to guests at all times.
• In liaison with the F&B Manager, setting departmental targets and objectives, work schedules, budgets, policies, and procedures and ensuring these are aligned to the Hotel’s 5-year plan.
• Managing, mentoring, coaching and developing the F&B team (restaurant and bar), to enhance capability, performance and engagement.
• In liaison with the F&B Manager, researching and introducing initiatives to enhance the guest experience and generate additional revenue.
• Ensuring liquor stock control is strictly maintained at all times, in liaison with the F&B Supervisors.
• Maintaining and improving food and beverage profits by monitoring payroll costs, wastage, breakages and implementing remedial actions.

We are looking for a guest and staff focused individual who has substantial experience working as a manager or assistant manager in either a high-end hotel, restaurant and/or bar, experience of successfully generating revenue, setting standards and of successfully managing, engaging coaching and developing a team of staff.

You must be able to demonstrate a passion for hospitality and for continuous improvement.

We look forward to receiving your application.

Job Description

Closing Date: 17 December 2024

Please send your CV and covering letter to careers@edgbastonparkhotel.com

The Hotel reserves the right to close the vacancy before the specified closing date, should a suitable applicant be found.

Hourly rate: £12.13 per hour

Contract type:

• 1 x 20 hour contract on a permanent basis, including evening and weekend working
• Zero-hour contract

Voted Hotel of the Year 2023 and 2024 at the Midlands Food, Drink & Hospitality Awards, this is an exciting time to join our team, as we continue on our five-year journey towards becoming a world-leading hospitality destination.

If you are looking for a rewarding career, in an award-winning hotel, join our F&B team in providing exceptional food and beverage services in our Bar, Restaurant and Conference & Banqueting facilities. Your focus will be on ensuring guests have a great experience. This involves suggesting additional items to maximise sales and helping with the setup, cleaning, and organisation of food and beverage areas.

Your contribution will support our overall vision of delivering world-leading hospitality. Your main activities will include:

• Providing service to guests in our Bars, Restaurants and Conference & Banqueting areas, in a timely, courteous, pro-active and professional manner.
• Maintaining good housekeeping practices; ensuring a safe, clean, tidy and pleasant working environment.
• Actively promoting the F&B outlets and keeping up-to-date with the latest food and drink menus and offerings.
• Handling minor complaints in a professional and courteous manner and providing appropriate solutions.
• Embracing every opportunity to enhance guest service and maximise sales in a discreet and professional manner.
• Embracing opportunities to learn and develop.
• Ensuring you adhere to standards (personal and professional) of presentation and service at all times.

The successful candidate will ideally have F&B experience within a hotel, bar, restaurant or conference and banqueting facility. You should be a highly motivated individual with exceptional customer service and team working skills and with a genuine desire to provide exceptional service to every guest you meet. You should be reliable and flexible.

Job Description 

Closing Date: 17 December 2024

Please send your CV and cover letter to careers@edgbastonparkhotel.com and specify the number of hours/contract you are interested in.

The Hotel reserves the right to close the vacancy early, should a suitable applicant be found.

Contract: Permanent and Fixed Term

Hourly rate: £12.13 per hour

Hours:

• Permanent vacancy for 25 hours per week including weekend working on a rota basis
• Permanent vacancy for 20 hours per week including weekend working on a rota basis
• 1 x 16 hours Fixed Term for 12 months including weekend working on a rota basis

We are looking for passionate Housekeeping Assistants to join our housekeeping team. You will be responsible for providing a high standard of cleanliness and service of the bedrooms within the Hotel, adhering to set timeframes and to the required quality and standard.

Your duties will include:

• Service daily allocated bedrooms and other tasks required by the Housekeeping Senior teams
• Maintaining a high level of cleanliness and service within guest bedrooms and public areas, adhering to the specified standards and timeframes
• Cleaning and laundering of all aspects of the function including blinds, curtains, bed covers, duvets, carpets and furniture
• Ensuring all equipment is in a safe condition and reporting any defects to the maintenance team.
• Following the correct usage and storage of all chemicals, materials and equipment, in accordance with COSHH regulations.
• Keeping the stock rooms tidy and reporting any stock shortages to the Housekeeping Supervisor or Assistant Housekeeping Manager.
• Professionally and pro-actively dealing with any guest queries.

As a Housekeeping Assistant you must be able to demonstrate the highest standards of work and attention to detail and have a genuine desire to put the guest at the heart of everything you do. You will ideally have previous housekeeping experience within a busy hotel.

Job Description

Closing Date: 17 December 2024

Please send your CV and cover letter to careers@edgbastonparkhotel.com and specify the number of hours/contract you are interested in.

The Hotel reserves the right to close the vacancy early, should a suitable applicant be found.