Frequently asked questions
Bedrooms
You can explore our rooms from the comfort of your own home with our virtual tours.
Unfortunately, not. However, we’d be happy to provide a cot in your room free of charge should you need one. We can also set up camp-style beds for up to two children if you’re staying in an Executive King or Feature King room. This is only available for children 14 years old and under and is charged at £30 per child.
If you’re planning an overnight stay with your children, please let us know how old they will be at the time of your visit. You can do this by filling out the ‘special requests’ section of our online booking form or by emailing our reservations team.
We want everyone to feel welcome at Edgbaston Park Hotel. There are four adapted rooms available for those with accessibility needs. These are double bedrooms with wet room-style walk-in showers and emergency cords; however, twin beds can be provided if you prefer.
To find out more, please visit our accessibility page.
Yes – we’re a pet-friendly hotel and love welcoming both two- and four-legged guests. Up to two pooches are welcome to join you at no extra cost.
Our dog-friendly rooms are located on the ground floor. Please let us know if you require one in advance, either by leaving a note while booking online or letting us know over the phone. Feel free to bring any home comforts with you to help your pet have a great night’s sleep.
We also offer a canine comfort package – including a luxurious dog bed, dog bowl, and treat – for up to two dogs, which you can add on to your stay when you book your room.
Food and Drink
Yes, you can enjoy breakfast in bed or have a meal delivered to your room at your convenience. Our room service menu is available from 9.30am to 10pm. Hungry for something a little later? Our after dark menu is available from 10pm to 7am every day.
Please call reception from your room phone to order. A £6 tray charge applies per person.
A full English breakfast buffet is served in our 1900 Restaurant between 7am – 9.30am on weekdays, and 7am – 10am on weekends and bank holidays. This is included in your room cost if you’ve booked our bed and breakfast rate.
Missed breakfast? You can tuck into breakfast baps and pastries at our 1900 Bar from 12pm noon. The bar menu is not included in your room cost.
Yes, it does. Our restaurant and bar also offer a children’s menu.
Everyone is welcome to drink and dine with us, regardless of whether they’re staying at the hotel. Take a look at our menus online and book your table today.
Checking in and out
You’re welcome to leave your luggage in our secure storage room after you’ve checked out, or if you’ve arrived early. Just ask at reception and let us know when you’ll be back to collect it.
On weekdays, check-in is at 2pm and check-out is at 10am.
At the weekend, check-in is at 3pm and check-out is at 11am.
If you arrive early, let our reception team know; your room may be ready for you. Until it is, you can relax in our bar-lounge and make the most of our complimentary, ultra-fast Wi-Fi.
Car parking
Our 7kWh electric charging points are available on a first-come, first-served basis. They’re run by BP Pulse and cost you per kWh to use. BP Pulse subscribers can enjoy the best price, followed by pay-as-you-go users.
When you’ve arrived at the BP Pulse charging point, please connect your vehicle using your Type 2 charging cable. Once you’re connected, a message will appear: ‘Please hold RFID card on target above for 2 seconds.’
If you have a RFID card, please present this. Alternatively, use the BP Pulse app to begin charging:
- Via charge – enter the charge point ID and click ‘Start Charge’. The charge point ID is shown on each of our charging pillars.
- Via live map – find your charge point on the map, select it, and click ‘Start Charge’. You can also find a charge point by clicking ‘List’ on the map.
The lights next to the charging socket will turn green to indicate a successful connection. When you’ve finished charging, click ‘Stop Charge’ in the app. It might take a couple of seconds for your cable to release.
Please don’t press the red emergency stop button unless there is a real emergency: this will disable the unit until an engineer is able to come to the charge point.
If you have any questions or queries, please call BP Pulse’s 24/7 customer services team on 0330 016 5126.
Bookings
You don’t need a passport to book a room. However, if you’re an international guest (excluding Republic of Ireland and the Commonwealth countries) you will need to complete a registration form on arrival. You will also need to show proof of identity and nationality, such as a passport, driving licence or national ID card.
We will never ask to keep your passport or ID; please store this securely in your room safe or keep it with you.
We do. If you need regular accommodation in Birmingham, please contact us to discuss how we can help.
By booking directly with us, you are always guaranteed the best price.
It’s only through us that you can become a member too. Membership gives you access to the best discounts, free room upgrades (subject to availability), and exclusive offers throughout the year. Sign up to become a member today for free.
Everything else
Your stay at Edgbaston Park Hotel comes with complimentary access to University of Birmingham’s Sport & Fitness centre. This is an easy ten-minute walk from the hotel.
For directions, pop the following postcode into your phone: B15 2TT.
To book a class or visit the gym or swimming pool, we recommend contacting Sport & Fitness directly on 0121 414 4117 to avoid disappointment.
Our friendly reception team can help answer any other queries and direct you to the facilities when you arrive.